Hexagon Digital

Services

AI Voice Agent Development

Calling agents that answer, qualify leads and book appointments around the clock.

Book a discovery callSee examples
What's included

24/7Inbound and outbound calls handled

Booking · Lead qualification · Follow-up
What's included

The problem with missed calls

Enquiries come in after hours, during meetings and all at once. Every call that goes unanswered is a lead that rings the next business on the list.

We build voice agents that pick up every call, answer common questions, qualify the caller and book the appointment, then pass the conversation to your team with the details already in your CRM.

Our standard
  • Call scripts agreed with your team
  • Handover to a person when needed
  • Every call logged and summarised
  • Connected to your calendar and CRM
Deliverables

What's included

  1. 01

    Strategy

    Agreement on scope and approach before anything is built.

    • Discovery & requirements
    • Success criteria definition
    • Scope, timeline & plan
  2. 02

    Build

    Staged delivery, reviewed with you and tested as it goes.

    • Design & development
    • Integrations & setup
    • QA & testing checklist
  3. 03

    Handoff

    Everything your team needs to own what we deliver.

    • Documentation
    • Team training
    • Access & ownership transfer
  4. 04

    Support

    Continued monitoring and improvement after launch.

    • Monitoring & fixes
    • Iteration cycles
    • Performance reporting
How we work

A process built for results

Clear milestones, regular updates and no surprises. Here’s how we get from idea to launch.

  1. Step 01

    Discovery & Goals

    We ask the right questions to understand how your business works today, what is slowing it down and what success should look like.

    • Goals & success metrics
    • Audit of current setup

    Timeline3–5 days

  2. Step 02

    Plan & Design

    We agree scope, timeline and approach, then map the flows or design the screens so you see what you are getting before we build.

    • Fixed scope & timeline
    • Flows or screen designs

    Timeline1–2 weeks

  3. Step 03

    Build & Test

    We build in stages and keep you updated. Everything is tested on real devices and in real conditions before it goes live.

    • Weekly progress demos
    • Real-device testing

    Timeline2–6 weeks

  4. Step 04

    Launch & Improve

    We handle the launch, watch how it performs, fix what needs fixing and keep improving based on the data.

    • Go-live & handover
    • Monthly performance reviews

    Timeline1 week + ongoing

Prefer to talk first?

Most projects go live in 4–10 weeks. Tell us what you’re working on and we’ll come back with a rough scope, timeline and next steps.

Book a discovery call
AI Voice Agents examples

See what's possible

Typical projects we deliver for teams like yours

InboundBooking

Appointment Booking Line

Inputs
Inbound call
Steps
AnswerCheck calendarBook
Result
No call goes unanswered.
OutboundSales

New Lead Call-back

Inputs
New enquiry
Steps
CallQualifyHand over
Result
Leads called while they’re warm.
RemindersFollow-up

Reminder & Confirmation Calls

Inputs
Upcoming appointment
Steps
CallConfirmUpdate CRM
Result
Confirmed slots. Less chasing.

What clients say

Vishal Agrawal

Sales Head, Knackd
“We were losing leads because we couldn't call everyone back quickly. Hexagon's voice agent now calls new enquiries within minutes, asks our questions and books the visit. We convert more leads without hiring extra callers, which has saved us real money. Hexagon solved a problem we had struggled with for years. Highly recommended.”
  • AI Voice Agents

Tapan Shah

Founder
“Missed calls during peak hours meant missed business for us. Hexagon set up a voice agent that answers every call, handles routine requests and passes anything unusual to our staff. We no longer lose customers to an unanswered phone, and our team is far less stretched. We highly recommend Hexagon.”
  • AI Voice Agents

Jayesh Mandlewala

CEO
“Hexagon connected the voice agent to our CRM, so every call ends with a clear summary for our team. Our staff save time on every callback, and customers never have to repeat themselves. It improved our service and cut down our workload at the same time. We would highly recommend Hexagon to anyone.”
  • AI Voice Agents
  • AI Workflow & CRM Automation

Simran Kaur

Marketing Manager
“Hexagon made our voice agent sound like our own team and follow our script exactly. They tested it with us and refined it until it was right. It now takes care of calls that used to need a full-time person, which saves us a lot every month. Excellent team, highly recommended.”
  • AI Voice Agents

AI models we build with

  • OpenAI
  • Claude
  • Gemini
  • Perplexity
  • Grok
  • DeepSeek
FAQ

Common questions

Everything you need to know before we start working together.

What can an AI voice agent do on a call?

Answer inbound calls, call new leads back, ask your qualifying questions, book or confirm appointments in your calendar, and transfer the caller to a person when needed. Every call is logged and summarised in your CRM.

Can the voice agent use our existing business number?

Usually, yes. Calls reach the agent either by forwarding your existing number or through a new number from a telephony provider. Which one suits you depends on your phone system, and we confirm it in the discovery call.

What happens when a caller needs a real person?

The agent hands over. It transfers the call or books a callback, and passes on a summary so your team doesn’t have to ask the caller to repeat themselves. Which situations trigger a handover is agreed with you when the call script is written.

Are there rules for outbound AI calls?

Yes. Outbound calling is regulated, for example by commercial-communication and DND rules in India and the TCPA in the US, so outbound agents should only call people who have agreed to be contacted. We also recommend the agent says it is an AI assistant at the start of the call.

How is the cost of a voice agent worked out?

There are two parts: building the agent (the script, integrations and testing) and running it, which depends on minutes of calls, telephony and AI model usage. We estimate both after the discovery call, before you commit.

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Connect with an expert

Let’s talk about your project

Tell us what you want to build or automate, and we’ll show where AI, web and marketing can make the biggest difference.

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