Hexagon Digital

Industries

AI & Automation for Logistics

WhatsApp shipment updates, exception alerts and document processing, plus apps for customers and drivers.

The challenge

Where teams get stuck

Delays, stockouts and reroutes are handled over calls and email, long after the data to predict them was already sitting in your systems. Customers and drivers call for status updates that a system could send, and proofs of delivery, invoices and shipping documents are keyed in by hand. We automate status updates over WhatsApp, read shipping documents into your systems and alert your team to exceptions while there is still time to act.

  • Exceptions found too late
  • Status updates sent by hand
  • Carrier data in many formats
  • Paperwork slowing dispatch
Our deliverables

What we build for you

  • Conversations

    AI Agents & Chat

    Agents that answer customers by voice, chat and WhatsApp, and act inside your tools.

    • Custom AI and voice agents
    • Website and WhatsApp chatbots
  • Operations

    Automation

    Workflows that move leads, documents and data without re-typing.

    • Workflow and CRM automation
    • Marketing automation
  • Growth

    Web, Apps & Marketing

    The places customers find you, built and promoted by the same team.

    • Websites and mobile apps
    • Digital marketing, SEO and AI creative
Use cases

See what's possible

Typical work we deliver in this industry

WhatsAppTracking

Shipment Updates

Inputs
Status change
Steps
DetectNotifyLog
Result
Customers informed without calls.
WorkflowOPS

Exception Alerts

Inputs
Delay / Stockout
Steps
DetectAlertEscalate
Result
Problems caught early.
DocumentsOPS

Document Processing

Inputs
Bill of lading / Invoice
Steps
ExtractMatchFile
Result
Paperwork without re-typing.
In practice

What this looks like

Where our services fit into the day-to-day work of your team.

Live

shipment updates

Sent to customers on WhatsApp as status changes.

1 view

across carriers and warehouses

Tracking data pulled into one place.

  • WhatsApp tracking updates

    Send updates as soon as status changes.

  • Exception alerts

    Detect delays and trigger the next action.

  • Document processing

    Read and file bills of lading and invoices.

  • Customer & driver apps

    Mobile apps for booking, tracking and proof of delivery.

Connect with an expert

Let’s talk about your project

Tell us what you want to build or automate, and we’ll show where AI, web and marketing can make the biggest difference.

Book a discovery call