Hexagon Digital

Case Studies

Automated Replies on WhatsApp, Messenger and Instagram

Message workflows that reply to customers on WhatsApp Business, Facebook Messenger and Instagram DMs.

Case studySocial Media

Social Inbox

Type
Workflow automation
Industry
Social Media
Services
AI Chatbots & WhatsApp Bots, Marketing Automation

  • 3

    Channels: WhatsApp, Messenger, Instagram

  • 24/7

    Replies to common questions

  • 1

    Workflow for each channel

problem
Customer messages arrive on three apps at all hours, and a slow or missed reply is often a lost enquiry.
approach
We built message workflows that answer common questions instantly on each channel and follow up with leads.
outcome
Every message gets a prompt reply, and enquiries are followed up instead of forgotten.

The idea

Customers message a brand wherever they happen to be: WhatsApp, Messenger or Instagram. Each inbox needs watching, and a reply that comes hours later often comes too late.

What we built

A message workflow for each channel.

  • WhatsApp Business: instant replies, automated order confirmations and personalised offers.
  • Facebook Messenger: immediate answers to common questions and follow-up with leads.
  • Instagram: automatic replies to direct messages and story replies, with greetings, product information and quick answers.

What it shows

No message is left unanswered, common questions are handled at once, and enquiries are followed up, so each inbox works as a channel for support and sales.

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